You’re only as good as your staff
Getting ready for 2019 I saw this clip again of our staff, working as Elves in Santa’s Post Office in Sheffield. Somehow, Newsnight had decided it would be a good idea to ask the Elves about Brexit (given the amount of hot air spoken about Brexit, you may as well try to get guidance from Elves!). I’m really proud of how our staff came over, took it all in their stride (they had been briefed to help children write their letters to Santa….), and how comfortable they were in front of the camera. We spend a lot of time with our staff, making sure they are well equipped to deal with many different scenarios – you can probably guess that we didn’t see Newsnight coming! Still, it is on occasions like this that it all comes together, events run smoothly, and the public come away with some good memories. Thank you again, Elves, seeing this again really reinforces how much preparation needs to go in to ensuring our events not only run smoothly but are remembered by the public for all the right reasons!
